SUMMARY
I would like to find an opportunity with an organization that would value my integrity, personality, productivity and rapport with my customers.
20+ years of business administration, customer service and training expertise for people from all “walks of life”; whether it be dance, recruiting, technology, or client specific topics.
skills
Account & Employee Management
Customer Relationship Management
Presentation Development
Retail Sales & Customer Service
Sourcing, Recruiting & Human Resources
Training, Coaching, Mentoring & Development
Client Relations & Satisfaction
Marketing, Time & Talent Management
Public Relations/Speaking
Social Media Community Management
Team Building
Website, Application & Form Development
experience
The Wright Group, Inc. – Uxbridge, MA
09/2016 – 08/2019
Technical Writer & Trainer, IT & App Specialist, Social Media & Website Manager
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Authored, proofed and edited all company reports and forms for company experts and investigators
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Redesigned and modernized the company brand style and incorporated it throughout all media, reports, applications and forms
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Developed and maintained the company website, field applications and forms
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Trained all company experts, investigators and office staff in the use of applications, forms, and software
Aspire Dance Center – Oxford, MA
09/2016 – Present
Instructor/Choreographer
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Ballroom, Acrobatics, Jazz, Tap, Contemporary, Lyrical and Hip-Hop dance instruction
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Competition Group, small group, duet and solo choreographer for multiple events per year
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Recreational group class choreographer/instructor
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Manpower – Springfield, MA
09/2013 – 11/2015
Staffing, Sourcing & Social Media Specialist
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Created, maintained and planned social media accounts and job advertisements for the Western MA and Central CT regions
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Completed billing and invoicing for clients being serviced by our offices using Microsoft Excel & Company owned programs
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Sourced and recruited potential new hires through job fairs, walk-in applications, Boolean resume searches, Facebook, Twitter, LinkedIn, Instagram, & SnapChat, CareerBuilder, Indeed, GlassDoor, Monster, LatPro and Simply Hired to fill job openings
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Interviewed, processed and hired candidates to meet the specific needs of our clients
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Managed new hires using Human Resource Employee File Programs (Direct Office, Red Carpet, and MyPeopleNet) and conducted background checks utilizing Sterling & GIS Services
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Assisted new candidates in resume creation and editing for clients’ review
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Developed and performed risk assessment surveys on the premises of our clients to make sure that our associates are working in a safe and comfortable work environment
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Liaison between our clients and the company to provide great customer service to expedite billing, invoicing, new hire paperwork and training documentation
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Facilitated communication with colleagues, clients, associates, vendors and team members to maintain open exchange and keep all parties updated on any current projects
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Conducted & created training seminars for current associates in accordance with clients’ requirements, as well as training for colleagues in company processes and programs , utilizing Microsoft PowerPoint
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Ran quarterly client meetings to provide clients with updates
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Founder/Owner/Instructor
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Created "Ed Burch Dance" to have control over all aspects of my classes and training
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Instruct and cater to the dance need of groups, couples and wedding parties
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Generate social media advertising and create promotions to network and build upon an already extensive customer base
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Donate my time to local non-profit companies that focus on the arts and the betterment of children in the New England area as well as raise money for projects
Harvard University – Cambridge, MA - 08/2013 – Present
First-Year Arts Program Dance Resident Artist
-Introduce incoming first year students to the art of dance, in all its forms
-Implement a sense of belonging and understanding through dance instruction to ease student’s transition into college life and introduce them to the artistic thread available to them at Harvard University
Assabet Valley Continuing Education Program – Marlborough, MA - 01/1997 – Present
Ballroom Dance Instructor
-Lead instructor and creator for the Saturday Night Dancing for Fun course
-Teach all styles of ballroom dance to students of varying ages
-Create a comfortable and energetic atmosphere where students learn to dance at their own pace with fun and enjoyment
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Stylized Movement Dance Company – Worcester, MA - 03/2013 – Present
Director
-Create, choreograph and direct dance shows to raise money for local charities
-Run weekly rehearsals and technique classes
-Maintain paperwork and lead board members of a 501c3 MA non-profit
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Dancers Inc. – Neptune, NJ - 01/2012 – 08/2014
Judge & Master Class Teacher
-Served as an adjudicator during the regular and national dance seasons, using personal technique, experience and teaching skills to give feedback to all competitors
-Taught master classes in ballroom and jazz styles to national competition students
Ed Burch Dance – Worcester, MA
01/1997 – Present
Jo Ann Warren Studio – Worcester, MA
09/1993 – Present
Instructor/Choreographer
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Ballroom, Acrobatics, Jazz, Tap, Contemporary, Lyrical and Hip-Hop dance instruction
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Coordinate scheduling for current curriculum, as well as organize and schedule master classes and workshops
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Create and teach choreography for all classes taught during the school year
Debbie’s Staffing – Ayer, MA
03/2007 – 01/2012
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Risk & Account Manager
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Managed daily operations of on-site staff at client's facilities
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Oversaw six shift managers and upwards of 1500 employees on any given day
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Conducted payroll, safety and risk assessments, scheduling, customer service, client training, client presentations, hiring, terminations, employee training and performance reviews
Trans World Entertainment
(FYE, Record Town & Strawberries) – New England
01/1993 – 03/2007
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Regional Training Manager/Area Manager
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Operated my own retail music store while also managing upwards of 8 other stores in the New England region
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Conducted scheduling, payroll, profit and loss, marketing and advertising, training, human resources and customer service
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Trained managers and other team members of stores within my own region as well as other regions in customer service, human resources, loss prevention, manager training, client training, software and hardware use and marketing training
Fake Plant
I have a black thumb, I cannot keep my plants alive
Photography
Amateur Nature Shots
& Dance Performances
Love to Read!
Big Sci-Fi, Mystery and War fan
Computer Savvy
Create websites for friends and myself, Edit videos and photos for my site and dance routines
Love Tech
Always want the newest tech and apps.
Music & Audio Books
Always listening to music and choreographing in the car, or listening to books for a nice break
I do not like coffee
I know that this makes me a horrible person, but it's just not for me...sorry
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This was hot cocoa!
Tech Snob!
I prefer Samsung products over Apple, just sometimes get duped by them
Art!
Love all things Art. Painting, Drawing, Sculpting or just reading about it or going to museums to soak it in.